Name of business: Nobu Hotel
Address: 3570 Las Vegas Blvd. South
Phone: 785-6628
Email: [email protected]
Website: nobucaesarspalace.com
Hours of operation: 6 to 10:30 p.m. Sunday through Thursday; 6 to 11 p.m. Friday through Saturday
Describe your business.
The first-ever Nobu Hotel Restaurant and Lounge is a collaboration between Caesars Palace, Chef Nobu Matsuhisa and Nobu Hospitality primary shareholders actor Robert De Niro and Hollywood film producer Meir Teper.
This project includes a 181-room boutique hotel with 18 suites, along with a 12,775-square-foot Nobu Restaurant and Lounge, the largest Nobu restaurant worldwide and the first on the Strip.
Who are your customers?
Nobu customers are savvy and discerning travelers who not only have great taste and sophistication but also enjoy immersing themselves in luxury. They enjoy attention to detail in design features and an enhanced level of personalized service.
What makes your business unique?
Being the world’s first and only means that Nobu Hotel is truly unique by definition. It is the first-ever Nobu hotel, it is home to the world’s largest Nobu Restaurant, and it is the only place in the world where you can have Nobu food delivered to your room 24 hours a day, every day.
What is your business philosophy?
One of the most important philosophies and business practices we embrace is a truly personalized level of guest service. The personalization begins before a guest even steps foot on the property.
Nobu staff members start with service-focused pre-arrival communication with guests. This attention to detail and firm commitment to ensuring each and every guest has a most memorable Nobu experience is paramount.
What’s the most important part of your job?
Ensuring that we are delivering luxurious services with a keen eye on operating efficiently.
I understand that part of great service is anticipating guest needs. It is important that I listen carefully, particularly during these early days of operation, to our guests, along with our staff and employees, to evaluate whether any elements need to be adjusted or tweaked for improvement.
What is the hardest part about doing business in Las Vegas?
The hardest part about doing business in Las Vegas also is the best part. We operate in a very competitive marketplace. With so many outstanding properties and options, it is imperative to truly set ourselves apart from the others.
What is the best part about doing business in Las Vegas?
The Las Vegas hospitality industry caters to a wide variety of market segments, from convention attendees to families on vacation. The variety provides Las Vegas a unique energy and dynamic pulse.
What obstacles has your business overcome?
Helping people understand that Nobu now offers accommodations as well as a restaurant has been an anticipated challenge.
How can Nevada improve its business climate?
Las Vegas is a destination that continually evolves and offers tourists many reasons to visit. We should further encourage new business to be inspired, remain competitive and create new offerings.
What have you learned from the recession?
During the challenging economic times, we learned that people are savvy travelers. They are willing to spend money but are careful about where and how. They want to ensure that if they are going to spend on a vacation, it will meet and exceed their expectations.